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Why Digital is a ‘Should Have’ for Social Security Administration

The company is modernizing enterprise traces via a digitalization program that integrates knowledge inputs into extra dependable and simply accessible…

By Staff , in Social Security , at May 12, 2022

The company is modernizing enterprise traces via a digitalization program that integrates knowledge inputs into extra dependable and simply accessible providers.

The Social Security Administration (SSA) is accelerating its modernization program via a deal with knowledge sharing and interoperability designed to expedite the supply of core providers. 

Talking on the Potomac Officer’s Membership 2022 CIO Summit final month, SSA CIO Sean Brune outlined how the company has mobilized a complete digitalization program. 

Like different companies that oversee advantages supply, SSA has lengthy relied upon handbook adjudication and in-person visits to offer crucial providers, each of that are data-dependent processes. 

Nevertheless, a mix of the rising availability of latest applied sciences and the calls for of the COVID-19 pandemic have accelerated SSA’s modernization program and shifted the company towards capacities that scale back workload and permit advantages to be accessed remotely. 

As a basis, this has concerned adapting new utilities in direction of providers whose core objective stays unchanged. 

“We have modernized and altered our course of. Our processes have been very related because the program’s inception. Applied sciences differ tremendously, however the processes stay the identical — interview, develop extra info, present a solution, and ship a test,” Brune stated. 

The momentary closing of SSA discipline workplaces in the course of the COVID-19 pandemic necessitated technique of sending wanted info to both present or potential social security recipients, a means of letter distribution that was automated to make sure well timed supply. 

“These letters are all personalised primarily based on a person circumstances, they do not exit simply by anyone sending them. They exit via automated processing. So we needed to make substantial changes to our IT processes and the outdated software program code that was used to generate these letters. With the ability to try this quickly taught us to do issues,” Brune stated. 

As has been the case with different federal companies, the fast changes wanted to keep up federal providers in the course of the pandemic have solely additional accelerated SSA’s modernization. 

“60% of our claims are initiated on-line right this moment. You could be stunned that we’ve 67 million on-line social security accounts,” Brune stated. “We’re now accumulating about 1 million new accounts per thirty days. So digital isn’t a small ask. Digital was a should have for the general public we serve.”

Nevertheless, the rising tempo and scope of the company’s digitalization has created a corresponding must implement applied sciences at a pace and scale that’s finally value and human capital environment friendly. 

“It took us about 9 years to maneuver homegrown database codecs we developed again within the 60s once we began the Supplemental Security Earnings program into fashionable relational databases. Clearly, that is not acceptable. Neither is it our expectation going ahead that is what it ought to value timewise,” Brune stated. 

This has undergirded a push towards a cloud and knowledge consolidation technique that has accelerated the modernization of SSA’s providers via the combination of key info within the company’s adjudication and advantages distribution course of. 

“We will not try this with out good, clear, dependable, correct and full knowledge governance. These are foundations you need to have … So now we’re exploiting the cloud. Each month we get increasingly knowledge and increasingly transactional functions within the cloud,” Brune stated. 

These structural foundations have laid the idea for a broader digitalization of SSA’s providers, together with automation and synthetic intelligence in crucial enterprise traces. 

“We’re increasing our use of synthetic intelligence to determine evidentiary paperwork that meet our necessities for decision-making. … We now have one nationwide adjudication system and incapacity claims processing system. We have retired these legacy programs, and that has enabled us to use synthetic intelligence,” Brune stated. 

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