VALERIE MACON | AFP | Getty Photographs
The Covid-19 pandemic prompted the Social Security Administration to droop in-person companies in March 2020.
Now, a brand new report from the Social Security Workplace of the Inspector Common finds that the company remains to be behind with regard to processing some mailed functions and requests for Social Security playing cards.
As a part of its investigation, the Workplace of the Inspector Common had visited 73 areas, together with subject workplaces, program service facilities and Social Security card facilities, as of July 28.
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What it discovered was “insufficient inner controls over mail processing,” in keeping with the report launched on Thursday.
For instance, one program service heart nonetheless had greater than 9,000 unprocessed paperwork relationship again to November 2020. A few of these paperwork had been essential to verify eligibility for profit funds.
One subject workplace had 677 unprocessed functions relationship again to July 2020.
Alternative Social Security playing cards had been additionally held up, with one Social Security card heart having greater than 9,000 unprocessed functions since Could 2021.
Consequently, these persons are nonetheless ready to obtain their Social Security playing cards or have their unique paperwork they submitted with their functions returned.
Different issues recognized by the investigators embody backlogs of remittances or unnegotiated profit checks, undeliverable mail and inconsistent and typically unsecure mail storage insurance policies that would go away non-public data uncovered.
“We consider these deficiencies occurred as a result of SSA doesn’t have complete, particular or detailed insurance policies, administration data or efficiency metrics associated to the way it processes mail,” the report states. “With out this data, SSA can’t understand how a lot unprocessed mail it has, what’s within the mail or how previous the mail is.”
Amongst its key issues are the truth that the Social Security Administration doesn’t have the power to regulate its staffing ranges to verify mail is processed in a well timed manner. It additionally doesn’t have set insurance policies to trace and return unique paperwork submitted to offer proof of eligibility for both advantages or playing cards.
The Workplace of the Inspector Common is working with administration on the Social Security Administration to deal with these points. Closing stories are scheduled to be issued earlier than the tip of 2021 and can element its remaining findings, suggestions and actions taken, the officers mentioned.
The Social Security Administration was not instantly obtainable for remark.